Shipping & Returns

Important Information
Please note, because of the effects of COVID-19 our estimated shipping times may deviate and be longer to certain countries. There may also be countries that we are unable to deliver to due to this.

Delivery Information

Shipping Method
After you have placed your order, Avidue will send out an order confirmation by email including your order number, details of the product you have ordered and payment details.

Please note that the order receipt / confirmation email only confirms that we have received your order correctly and is not an acceptance of the order. If your purchased products are in stock, we can fulfill your order immediately. Please note that Avidue does not guarantee that all products presented on the website are in stock at the time of your order. Should the products not be in stock, we will fulfill your order as soon as they are back in stock. Please be advised that delivery times can be up to six (6) weeks, for some of our products. Once the order has been fulfilled, a shipping confirmation email will be sent with all shipment details. The shipping confirmation is our acceptance of your order.

All Avidue’s products are sent from Stockholm, Sweden. We send all our products with Postnord and your ordered product will be delivered to your local delivery point. All orders that Avidue sends out have a tracking number attached to them and are traceable. Once the order has been fulfilled, a shipping confirmation email will be sent out with all shipment details, including the tracking number for your order. To track your order, go to www.postnord.se (Postnord’s information is available in Swedish and English). You can also always contact us at [email protected] for more information. You will receive an email or text message (SMS) from Postnord when your order is ready to be picked up at your local delivery point. Delivered packages, to Postnord’s delivery points, must be picked up within 14 days, counting from the day you received notification, via email or text message (SMS), that the order was ready to be picked up. After 14 days, your ordered product will be sent back to Avidue. See more information below under Uncollected Packages.

Please note that to certain countries, Postnord will deliver your order directly to the address you entered at checkout. If Postnord fails to deliver to your address due to the package being too big for your mailbox, Postnord, or your local post office, will notify you of this and your ordered product will be delivered to your local delivery point. Should this happen, it may take a few days before you receive notification from your local delivery point, that you can pick your package up there. If Postnord delivers your product directly to your address, the product has been received by you, and Avidue is no longer responsible for the order.

No orders will be shipped or delivered during weekends or holidays. Should an order or delivery be delayed, or if delays during shipping should occur, the customer will be informed of this as soon as possible, via email.

Avidue does not deliver to P.O. box addresses. Delivery times to rural addresses may vary and can be longer than standard shipping times. During public holidays, shipping times may also be prolonged. Please note that when invoice payment with Klarna is chosen, your shipping address needs to be your registered residence, an alternative shipping address cannot be used.

Avidue’s given delivery times are provided as estimated delivery times. Delays in delivery times may arise due to payment authorization problems, the product being out of stock and / or the customers themselves causing the delays. Avidue is not responsible for these delays to the delivery times. To avoid delays in receiving your ordered products, please make sure to provide the correct billing and shipping information along with your credit / debit card when you are placing your order with us. The estimated shipping times we present are provided to us from Postnord and we cannot guarantee Postnord will deliver within this time frame.

We reserve the right to use another distributor than Postnord without first notifying you. A shipping confirmation email will be sent out with all shipment details. Should Avidue use another distributor than Postnord, the same shipping cost that you paid at checkout, will apply.

Delivery Times
Avidue cannot guarantee that all the products shown in our webshop on www.avidue.com are in stock, for purchase at the time of your order placement. Please be advised that delivery times can be up to six (6) weeks for some of Avidue’s products, depending on whether they are available in Avidue’s stock or not. This is due to the fact that some of our products are made to order, and this is why some products are not always directly available and in stock at the time of your order placement. Once the order has been fulfilled, a shipping confirmation email will be sent out with all shipment details. The shipping confirmation is our acceptance of your order. Please note that your credit / debit card will be debited beforehand, and Avidue will then deliver your ordered product to you, once we have produced it. For more information about Avidue’s shipping times to different countries, see Shipping Information below.

Shipping Costs
The prices of the products displayed on the website do not include shipping costs. See below Shipping Information about our shipping costs to different countries. Shipping costs will be shown on your order at the checkout stage, if nothing else has been advised. The prices and the shipping costs shown on our website may vary from time to time, and Avidue is not bound by the prices until Avidue has accepted the order by sending the shipping confirmation by email to you with all shipment details. The shipping confirmation is our acceptance of your order.

Shipping Destinations
On Avidue’s webshop at www.avidue.com, Tax-Free shopping is not available. Please note that if an order is sent to an address outside the EU (European Union), you as a customer may have to pay import duties and other taxes that the products are subjected to, once the delivery reaches your shipping address. You as a customer are responsible for paying such import duties and taxes. If you are unsure of which import duties and taxes that are applicable to the country you are ordering to from Sweden, we advise you to please contact the competent authority or customs office for more information regarding this. Avidue cannot provide you with such information since import duties and taxes vary for different countries and these import duties and taxes may come to change over time. Should the import duties or taxes be higher than expected and you wish to return a product due to this, Avidue reserves the right to refund the transaction minus all costs incurred. Avidue always reserves the right to cancel any order prior to our acceptance of the order. See below Shipping Information regarding which countries Avidue delivers to.

We reserve the right to not ship to certain countries due to our logistics agreement with our partner Postnord.

Shipping Information
Our delivery times can be up to six (6) weeks for some of Avidue’s products, depending on whether they are available in Avidue’s stock or not. When your ordered product is ready, we aim to dispatch your order in 1-3 workdays. If your ordered product is available in stock, it will normally be packed and shipped within 1-5 workdays, from the time you place your order. The shipping times for our products are displayed below. When we have sent the product to you, you will receive a shipping confirmation email, with all shipment details. Please note that shipping times apply from date of shipping and shipping costs do not include any import duties and other taxes that the products are subjected to, that may arise once the package reaches you.

Shipping Times and Costs

  • Sweden within 1-3 workdays, free shipping for orders over 1300 kr. For orders under1300 kr the shipping cost is 100 kr.
  • Europe (EU) within 2-7 workdays (not including Ukraine, Belarus and Russia where the shipping times can be up to 12 workdays), shipping cost 200 kr.
  • Countries outside Europe (EU) within 4-12 workdays, shipping cost 200 kr.

If you cannot proceed with your order at checkout, it can depend on you as a customer ordering from a country that Avidue does not have an agreement with Postnord to deliver to. Please contact us at [email protected] and we will in such case arrange a special transport for you. You will then be informed about shipping costs and shipping times for this delivery.

Important Information
Please note, because of the effects of COVID-19 our estimated shipping times may deviate and be longer to certain countries. There may also be countries that we are unable to deliver to due to this.

Uncollected Packages
Should you as a customer not collect the package you have ordered from us, from the delivery point, and costs occur as a result of this, you as a customer are liable for the additional costs and will be charged for all the extra fees connected to the return shipment. The costs that may arise, that the customer is liable for, include extra shipping costs, possible taxes, fees for pre-payments, return costs or other expenses or fees that can occur in connection with this. We can arrange a new shipment to you once we have received your uncollected package, but please note that you as a customer will be charged for the new shipment costs.

Avidue also reserves the right to cancel your order if you do not collect your package after we have tried and failed to reach you. In this event you will receive a refund for your purchase, to the form of payment that was used at the time of purchase. Avidue will then contact you and notify you that we have cancelled your order and that you have been refunded for your purchase. Please note that shipping costs for uncollected orders will not be refunded.

Returns and Exchanges

Right of Withdrawal
You as a customer have the right of withdrawal regarding all products purchased from Avidue on www.avidue.com, within 14 days of the date on which you have received the product from the delivery point. In order for you as a customer to have the right of withdrawal, you must either notify your withdrawal to Avidue by contacting us [email protected] or by cancelling your order, by returning the product to Avidue within 14 days of the date on which you have received the product.

Please note, that should the product be defect or faulty, we will need a detailed description of the defect or fault, to be able to process your complaint swiftly. Should you, upon receiving your delivery, notice that it has been damaged during transport, this shall be reported to the carrier as well as Avidue.

Returns
If you wish to return or exchange your product, or if the product is defect or faulty, in any way, please fill out our Returns Form that can be found below or you can email us at [email protected] and we will send you a Returns Form. Please include the Returns Form in the package when you return the product to Avidue. Please also remember to fill out the Returns Form and enter the correct return code. Further, please always remember to contact us at [email protected] before you return your product to Avidue and remember to state your order number and the name of the product that you purchased and wish to return in all communication regarding this.

When you have received a confirmation from us about the return product, please send the package to the return address that you will find below. If you choose to return the product to Avidue, you must pack the product carefully and please note that you as a customer are responsible for the return / shipping costs.

Please also note that Avidue is not responsible for the product during the transport back to Avidue. Avidue will resume responsibility for the product once it has been received by us. You may not return the product by using any cash-on-delivery or collect services.

In order for Avidue to accept a return or an exchange, the product should not have been used, damaged or in any way altered from its original state. All products must also be returned in their original and undamaged boxes, as they were packaged when you received them.

If an order is sent to an address outside the EU (European Union), you as a customer may have to pay import duties and other taxes that the products are subjected to, once the delivery reaches your shipping address. You as a customer are responsible for paying such import duties and taxes. Please note that Avidue will not refund import duties and other taxes that the products are subjected to that may occur for orders outside of the EU (European Union). Avidue reserves the right to reject any returned products that do not fulfill above criteria. If Avidue rejects your return, you will be notified via email.

Exchanges
Should you wish to exchange your product for another size, please note that you can only exchange your product for another size in the same style. Please note that should you wish to switch to another size in the same style, the delivery time can be up to six (6) weeks, depending on whether the product is available in Avidue’s stock or not. Exchanges and refunds can be made within 14 days of the date on which you have received the product from the delivery point.

Return Address
Avidue
Karlavägen 31 B
181 32 Lidingö
Sweden

Refunds
All refunds will be refunded to the form of payment that was used at the time of purchase, if the products are shipped back within 14 days of the date on which you have received them from the delivery point and if all the above criteria are fulfilled and Avidue accepts the refund.

Please note that if an order is sent to an address outside the EU (European Union), you as a customer may have to pay import duties and other taxes that the products are subjected to, once the delivery reaches your shipping address. You as a customer are responsible for paying such import duties and taxes. Avidue will not refund import duties and other taxes or additional charges that the products are subjected to, from orders outside the EU (European Union). Please also note that shipping costs for uncollected orders will not be refunded.

Once Avidue has received your returned product, you will be notified via email. It will take Avidue approximately 4-7 business days to process your return. Avidue will make the refund as soon as possible and within 14 days at the latest of the date on which we have received your notice of return, under the condition that Avidue has received the product from you. Once the refund has been made you will receive an email from us regarding this.

Latest edit September 3, 2020